FAQ

Payments

We accept as a payment method:

Paypal

You can pay with your credit card even if you don't have a Paypal account, simply follow the steps for anyone who doesn't have an account.
We will ship only to the address specified by you on Paypal.

Bank transfer

Please make the transfer bank to Gesto snc - IBAN IT41F0503412809000000021810 - BIC BAPPIT21521.
We will just ship the bank transfer will be visible.

Shipments

We ship within 24-48 hours of receiving your order. We ship worldwide with insurance offered by us.

In case of loss of the package by the courier, the customer will be reimbursed totally.

In case of payment through Paypal, we ship only to Paypal address.

Shipping costs in Italy with SDA are 9 euro for one or more items, COD service (cash on delivery) costs 5 euro.

You can ask for the deposit at the nearest branch of the SDA.

Shipping costs into Eu are 20 euro for one or more items with DHL fast service.

Shipping costs in Eu, Extra Cee countries are 25 euro for one or more items with DHL fast service.

Shipping costs on all the remaining countries are 35 euro for one or more items with DHL fast service.

We ship with EMS service in Russia.

The return charges and any customs fees are payable by the customer.

Easy termination

Within 20 days from the date of receipt of the product, you can return the goods.

Simply send us an email at info@gestoutlet.com and send back the item.
Pursuant to article 5 of Legislative Decree No. 185 of 1999, the customer has the option to cancel the order/contract entered into on the Internet without penalty and without giving any explanation, in accordance with the following conditions.

The right of withdrawal expires:

  • For lack of the essential integrity of the item (packaging and/or its contents);
  • Even partial use of the item and any consumables;
  • The lack of external packaging and/or original internal packaging.

In the cases mentioned above, GESTO will return to sender the purchased goods.

To obtain a refund of the payment, the customer shall, at its own expense, return the purchased items at the following address:
Gesto SNC di Elena Orsi
Via Trento, 29/A
 Parma 43100 (PR) Italy
Tel. 0039-0521-772090 /0039-0521-783421 - Email: info@gestoutlet.com

The return shipment can be performed through any courier/shipper/freight forwarder the customer deems fit.

Refund of the payment: GESTO will refund within 48 hours after receipt of the package through Paypal if you paid by credit card, by Bank in other cases.
The refund shall be referred to the price of the product returned excluding the first shipping fee.

Is expressly intended that the cost of returning the product and eventual customs costs, if sent from outside the Eu, it will remain at the customer's expense.

Other questions?